Within 10 business days of receiving your order from Headquarter Toyota you may return any core or incorrect part(s). All parts must be in their original condition and packaging, and cannot be disassembled or damaged by incorrect installation. All parts that have been installed are not returnable. If the received item is incorrect due to your error (such as, looked up the wrong part, inserted the wrong part number or did not provide us with your VIN number during checkout) you may subject to a 20% restocking fee. Shipping and handling charges are not refundable. If the incorrect part is due to our error, we will resolve the issue immediately. We are not responsible for any installation errors, labor or towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts. There are no refunds on electrical parts.
The carrier is responsible for all items damaged during shipping. In the instance that you receive a damaged part you must call Headquarter Toyota customer service at (305) 364-9888 and state such. At that time, we will intiate a claim with the carrier. Once the damaged part has been returned to us for our inspection, we will either credit you or ship to you a replacement part at your choice.
To return a core or part(s) please login to "Order Status" and mark the item as being returned or call customer service at (305) 364-9888 and you will then be issued an RGA (Return Goods Authorization) number. We need your order number, name, e-mail address and the part number/core you wish to return along with an explanation of why you need to return it. If you do not have your order number then indicate when your order was placed and the full name used. All RGA numbers are e-mailed in 1-2 business days with a return shipping address. No returns will be accepted without an RGA number. The RGA number must be written on the outside of the shipping box. If not, then the package(s) will be returned to you. All returns must be postage paid. All returns must be packaged properly in their original packaging. We are not responsible for damaged returns that occur as a result of improper packing.
Service manuals, owner manuals, CD ROMs, special-order products, and auto body parts are not returnable for any reason.
Refunds for returns or cores normally take 15 days to process and credit from the date we receive your return at the warehouse. Once the core or part is received we forward it to the manufacturer for approval. The manufacturer will then approve your return. Once the return has been approved and processed, the refund will be credited to your credit account or the credit card you used to buy the merchandise. You will receive "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If after 30 days, you have still not received a credit please e-mail the returns department.
Toyota warrants that it will either provide a replacement part or repair any Toyota part or accessory that is defective in material or workmanship. This warranty applies to new or remanufactured parts that are genuine or authorized Toyota parts. Except for parts listed below, this warranty is good for 12 months, regardless of mileage, from the date of purchase. All merchandise covered by manufactures warranty only. All parts sold or used are subject to the Magnuson-Moss Act and the merchandise purchased is under limited warranty by the manufacturer.
Exception to what is covered:
The Limited Warranty on Toyota Parts and Accessories does not cover:
- Normal maintenance service and parts replacement as outlined in the mainenance section or schedule of your Toyota Owner's Manual.
- Damages or failures resulting from:
- Misuse (your Owner's Manual is your guide to proper use)
- Modification or improper use
- Use of a non-genuine or unauthorized Toyota part
- To the extent allowed by State Law, incidental or consequential damages such as loss of vehicle, inconvenience or commercial loss.
What you must do:
In order to obtain warranty service, you must deliver the warranted part or accessory to an authorized dealer at your expense with proof of purchase. If an authorized Toyota dealer did not originally install the part or accessory on your vehicle, you will be required to remove the part or accessory or pay for the item or accessory to be removed and replaced. You also have the option of returning the part or accessory to Headquarter Toyota. If a replacement part cannot be obtained, then a full refund, for the cost of the part only, will be isssued to the original purchaser only. Any refunds or exhanges must be accompanied by the original sales invoice. Warranties are limited to the original purchaser and are non-transferable. Our liability under NO circumstances will exceed the amount of the original sale. The warranty does not cover freight charges. You will need to obtain an RGA (Return Goods Authorization) number prior to reurn. NO return will be accepted without an RGA number. (Freight charges are the responsibility of the purchaser).
Headquarter Toyota is not responsible for lost, stolen or damaged packages. All claims for such must be processed through the shipping company.