We accept returns and exchanges on brand new, never installed parts within 30 days of purchase. All returns on special order parts (parts we do not keep in stock) are subject to a 20% restocking fee. Electrical parts and special tools are non-returnable. Freight is non-refundable (unless we made the error). You have 48 hours from the time the package is delivered/signed for to notify us of any damage or missing parts.
To process a return/exchange write your order number on the outside of the package or include a copy of your original invoice or packing slip. All returned parts MUST have the original BMW label, packing material and box they came in. No returns will be accepted without these. We will also not accept a return if the part arrives damaged. We will inspect each return and issue the credit to your credit card once the part or parts are deemed re-sellable. We encourage you to email us the tracking number of the return so we can monitor its arrival. We strongly recommend you insure your return package to its full value to protect against shipping damages. For an exchange, we'll charge your credit card for the new part and ship immediately, and issue you a credit on the part being returned when we receive it.
*The return instructions are also noted on the bottom of your packing slip.